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Aggressive Customer & Client Management SWMS
Preventing and managing customer and client aggression in public-facing roles — de-escalation, panic alarms, incident reporting, post-incident support, and legal boundaries.
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SWMS variants reference your state’s WHS legislation. Instant download after payment.
What's in this SWMS
Document details
Regulation
WHS Regulations — state variants incl. Comcare; Safe Work Australia Managing Psychosocial Hazards COP 2022; WHS Regulations workplace violence provisions
HRCW Category
Not HRCW — client aggression and workplace violence as psychosocial hazards
Hazards Identified
10 hazards with controls
Format
Editable DOCX (Microsoft Word)
Author
Certified Industrial Hygienist (CIH)
Delivery
Instant download after payment